How to Order

Ordering with us is totally safe & secure. Once you have chosen an item to buy simply click on the ‘buy now’ button. Keep adding items until you have finished shopping and then click on the ‘view basket’ button to review your purchases and make any alterations. If you have a discount code to enter, do so now. Then click on ‘checkout’ where you will be asked for your payment information.

If you prefer to order by telephone and pay by cheque, postal order or credit/debit card, please call our order line on 01643 841818. If you would like more information on the products we stock or have any queries please do not hesitate to contact us. Email: sales@kustombikes.co.uk.

Delivery - UK Orders

We offer free standard delivery on all orders for UK Mainland only. There is also an express delivery option for urgent orders. Small items are despatched via Royal Mail and should be recieved in 1 to 2 days. Larger items may take 2 to 5 days and will usually require a signature.

For custom built bike orders or custom built wheels please allow 10 days for delivery.

Please remember that orders may require a signature on receipt. We will make every effort to ensure your order reaches you within the specified times but there may be occasions when this is not possible due to circumstances beyond our control.

Unfortunately at this time we cannot take orders for delivery to the Channel Islands, BFPO.
Unfortunately at this time we cannot take orders for delivery to International addresses.

Returns

If you are not completely satisfied with your goods you may return them unused and in the original condition within 14 days of the invoice date. Please state if you require a refund or an exchange. No refund can be given if goods are returned after this 14-day period. We regret that we cannot refund postage costs unless the item you are returning is faulty. Please note that you are responsible for any items sent back to us until they are received by us. For this reason we recommend you use an insured method such as recorded delivery to return items. If you require an exchange, the cost of posting your new item to you is covered by us.

Our returns address is:
Kustom Bikes
Lype Farm
Wheddon Cross
Minehead
Somerset
TA24 7BJ